Return Policy

RETURN POLICY

ORDER CONFIRMATION & POLICY AGREEMENT

By placing an order with Rosewood Waredrobe, you confirm that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.

By completing your purchase, you acknowledge that:

  • You accept our return conditions and timeframes.

  • You agree to follow the return procedure described below.

  • In the case of a dispute or chargeback, this policy and all related order records will be used as supporting evidence.

RETURNS

If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the conditions below are met.

RETURN CONDITIONS

To qualify for a return:

  • The item must be unused, unworn, and not washed.

  • The product must be in its original packaging and in the same condition as received.

  • Only standard inspection and handling of the item is permitted.

  • Return shipping costs are the responsibility of the customer.

Once your return is received, it will be reviewed and processed within 7 business days.
We reserve the right to decline returns if items show signs of use, damage, or wear not caused by us.

HOW TO REQUEST A RETURN

To start a return, please follow these steps:

  1. Contact us at info@rosewoodwaredrobe.com within 30 days of delivery.

  2. Include the following details in your email:

    • Order number

    • Reason for return

    • Photos of the item (if damaged or defective)

    • Your full name and shipping address

  3. Wait for return instructions before sending your item.

Important:

  • Do not return items without prior approval. Unauthorized returns may not be accepted.

  • We strongly recommend using a tracked shipping method and keeping proof of shipment until your return is completed.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or faulty, please notify us within 2 days of delivery via info@rosewoodwaredrobe.com and include:

  • Your order number

  • A short explanation of the issue

  • Clear photos or a video showing the defect

After review:

  • A replacement may be offered depending on the situation and availability.

  • In some cases, returning the item may not be necessary.

Replacements are typically processed within 7–14 business days after approval.

LOST OR UNDELIVERED PACKAGES

If your package is lost during shipping:

  • Contact us with your order number and tracking details.

  • We will assist in opening an investigation with the carrier.

If the package is confirmed lost, we will arrange a replacement or refund.

If a shipment is:

  • Refused upon delivery

  • Not collected

  • Returned due to incorrect address details

A $35 CAD fee will be deducted from your refund to cover shipping and administrative costs.

ORDER CANCELLATIONS

You have the right to cancel your order within 30 days of receipt under applicable consumer protection laws.

However:

  • Orders cannot be canceled once they have been shipped.

  • If your order is already dispatched, you must follow the return process after delivery.

To request a cancellation before shipment, contact us at:
info@rosewoodwaredrobe.com

Please note: return shipping costs remain the responsibility of the customer.

CHARGEBACKS & DISPUTES

If you experience any issues with your order, please contact us first. We are committed to resolving problems quickly and fairly.

In the event of a chargeback, we will provide supporting documentation, including:

  • Order confirmation

  • Shipping and tracking information

  • Communication records

  • Product evidence (if applicable)

Filing a dispute without contacting us first may delay resolution and impact future purchases.

IMPORTANT INFORMATION

  • All returns must be shipped to our international warehouse, at the customer’s expense.

  • We are not responsible for delays caused by shipping carriers or customs processing.

  • Items that are used, damaged, or returned in an unhygienic condition will not be accepted.

  • Return shipping fees are not covered by Rosewood Waredrobe.

CONTACT

If you have any questions about returns or refunds, please reach out to us:

Rosewood Waredrobe
Email: info@rosewoodwaredrobe.com

We’re here to help and will be happy to assist you.